The Government of Tajikistan aimed to develop a more transparent, accountable, and cost-effective government through the use of information and communications technologies (ICT) and turned to the World Bank’s South-South Facility for help. India, Moldova, and Georgia were well on their way in developing their e-government systems and processes, so the Bank brokered a knowledge exchange between the three countries and Tajikistan.
The knowledge exchange used a mix of instruments, including roundtables, videoconferences, expert visits, and study tours. Ultimately, the grant achieved its formal development objectives: enhancing the awareness of Tajik government officials on the transformational power of ICT and promoting consensus on ways to implement e-government in Tajikistan. Three visits to India, Moldova, and Georgia to study e-government issues, along with follow-up roundtables, contributed to Tajik government officials’ increased understanding of e-government’s benefits and how best to implement it. The grant also contributed to the adoption of the E-Government Concept, which outlines the government vision on e-development, e-government institutional arrangements, main e-government services, and the ways those services should be delivered.