Forced displacement is among the most pressing challenges in the Eastern Mediterranean region. In the Middle East and Turkey, the Syrian refugee crisis involves humanitarian challenges coupled with significant spillover effects in neighboring regions. After six years of Syrian conflict and displacement, Syrian refugees are seen as medium-term stayers and urban communities are especially affected by their presence, as refugees mostly reside in towns and cities.

As project teams in Egypt and the West Bank and Gaza prepared to embark on piloting and subsequent scaling up of grievance redress mechanisms (GRMs) in their social safety net projects, this knowledge exchange with the Philippines was designed to enhance the skills of grievance officers and the complaint handling units of each participating ministry.

Challenge