ORGANIZATIONAL KNOWLEDGE SHARING PROGRAM
The World Bank’s Organizational Knowledge Sharing program helps public sector institutions learn from their own experience. Institutions in the program build the organizational infrastructure and acquire the skills to:
- Execute a proven discipline of documenting and sharing operational knowledge
- Solve critical challenges and scale up solutions
The World Bank collaborates with organizations to integrate this discipline of knowledge sharing and peer learning into their core operations
Book: Becoming A Knowledge Sharing Organization
Also available in French
HOW THE PROGRAM WORKS
The Knowledge Sharing program complements the World Bank’s lending and technical assistance support. Knowledge and learning are at the heart of many mission-critical operations. The program benefits client operations by targeting challenges that can be overcome through smart capturing and sharing of solutions.
An organizational culture that promotes high-quality knowledge capture, knowledge sharing, and learning is built with action on two fronts:(1) creating the enabling environment for it and (2) developing the technical skills it requires.
Under the program, partner institutions design and implement their own agenda. Unlike many classic knowledge-management approaches, the program focuses on capturing experiential knowledge. It then turns those documented lessons into accessible formats that can be shared, taught, adapted, and replicated. To this effect the World Bank has developed an Organizational Knowledge Sharing framework that outlines institutional capacity development areas to improve both the enabling environment for knowledge sharing and build technical capacities to systematize knowledge capturing and sharing efforts.
MAKING LEARNING PART OF OPERATIONS: THE CASE OF THE LAGOS METROPOLITAN TRANSPORT AUTHORITY
The Lagos Metropolitan Transport Authority (LAMATA) has developed a knowledge management program that has significantly improved its capacity to respond to domestic and international requests for learning. The organization credits the Organizational Knowledge Sharing program with facilitating a cultural transformation to become an effective provider of experiences on transport infrastructure to peer institutions in Nigeria and beyond.