Regardless of their political side, all stakeholders agree that alleviating Cairo’s traffic congestion is a top priority. Public transport services are far short of what they should be in a city the size of Cairo with 17 million people and growing rapidly.

As project teams in Egypt and the West Bank and Gaza prepared to embark on piloting and subsequent scaling up of grievance redress mechanisms (GRMs) in their social safety net projects, this knowledge exchange with the Philippines was designed to enhance the skills of grievance officers and the complaint handling units of each participating mini